1300 Taxi welcomes you to our taxi booking services in Melbourne. These Terms & Conditions govern the use of our website, booking platforms, and taxi services. By accessing or using our services, you agree to comply with these terms. Please read them carefully before making a booking.

Use of Services

Our taxi services are provided for personal and business transportation within Melbourne and surrounding areas. Users must ensure that all booking details provided are accurate and complete to avoid delays or service issues.

• Bookings must be made with valid contact information
• Users must be present at the confirmed pickup location
• Service availability may vary based on traffic, weather, or demand
• We reserve the right to refuse service in cases of misuse or unsafe behavior

Bookings and Cancellations

1300 Taxi aims to provide reliable and timely service; however, bookings are subject to availability. Customers are encouraged to book in advance for airport transfers and peak hours.

• Bookings can be made via phone, website, or approved platforms
• Cancellations should be made as early as possible
• Late cancellations or no-shows may result in charges
• Changes to bookings depend on driver and vehicle availability

Fares and Payments

Taxi fares are calculated based on distance, time, and applicable surcharges in accordance with local transport regulations. Fare estimates provided at booking are indicative and may vary due to route changes or traffic conditions.

• Fares may include tolls, airport fees, or waiting charges
• Payment must be completed at the end of the trip
• We accept approved cashless and cash payment methods
• Receipts are available upon request

Passenger Responsibilities

Passengers are expected to behave respectfully and follow safety guidelines during their journey. Failure to comply may result in termination of service without refund.

• Seatbelts must be worn at all times
• Passengers must not distract the driver
• Damage or excessive cleaning may incur additional fees
• Children must use appropriate safety restraints as required by law

Driver and Vehicle Standards

1300 Taxi works with licensed drivers operating registered and maintained vehicles. While we strive for consistent service quality, we are not responsible for delays caused by factors beyond our control.

• Drivers hold valid licenses and permits
• Vehicles are maintained for safety and comfort
• Service times may vary due to traffic or road conditions

Limitation of Liability

To the extent permitted by law, 1300 Taxi is not liable for indirect, incidental, or consequential losses arising from the use of our services. Our liability is limited to the fare paid for the specific journey in question.

• No responsibility for lost or unattended items
• Delays due to unforeseen circumstances are not guaranteed against
• Personal belongings remain the passenger’s responsibility

Complaints and Feedback

We value customer feedback and aim to resolve concerns promptly. Any service-related complaints should be reported as soon as possible with relevant booking details.

• Complaints may be submitted via phone or website
• We will investigate and respond within a reasonable timeframe

Changes to Terms & Conditions

1300 Taxi reserves the right to modify these Terms & Conditions at any time. Updates will be effective once published on our website, and continued use of our services indicates acceptance of the revised terms.

Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes arising from the use of our services will be subject to the jurisdiction of Victorian courts.

By using 1300 Taxi services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions while choosing a reliable and professional taxi service across Melbourne.